Privacy Policy

When you use AURA ("the Service"), offered by Saarvix Pvt. Ltd. ("Saarvix", "we", "us"), we collect a few types of information:

• Your details: name, business email, phone number, company name and billing information.
• Conversation data: calls, transcripts, WhatsApp and social messages, and form submissions that AURA handles for you.
• Usage data: basic log and device information that helps us keep the Service running and improve it.
• Payment data: handled by trusted payment partners — we never store your card numbers.

We use your data only to give you a great service:

• To run, secure and improve AURA;
• To manage your account and billing;
• To handle and route conversations the way you set up;
• To send service updates and, with your permission, the occasional product news.

We never sell your data.

We use cookies to keep you signed in, remember your preferences, and understand how the site is used so we can make it better. You can manage cookies in your browser settings, though some features may not work without them.

It's your data, and you stay in control. You can always:

• Ask for a copy of the data we hold about you;
• Correct or update anything that's wrong;
• Ask us to delete your data;
• Withdraw your permission for messages at any time.

Just email us at info@saarvix.ai and we'll take care of it promptly.

We take security seriously. Your data is encrypted on the way to us and while stored, access is limited to people who need it, and we monitor our systems continuously. Data for our Indian customers is stored on secure servers in India.

We keep your data only as long as we need it to provide the Service and meet our obligations. Conversation data is kept for the period you choose (12 months by default) and removed after that. You can ask us to delete it sooner at any time.

AURA works with a few trusted partners to deliver the Service — for calling, WhatsApp messaging, cloud hosting and AI. We choose partners who handle data responsibly, and we only share what's needed to make things work for you.

Have a question about your data? We're happy to help.

Saarvix Pvt. Ltd.
Pune, India
Email: info@saarvix.ai
Phone: +91 90564 60800, +91 90564 60900

We may update this policy from time to time. If we make an important change, we'll let you know by email or in the app before it takes effect.