WhatsApp Inbox
A complete WhatsApp Business workspace with AI-powered automation.
A complete WhatsApp Business management platform with AI-powered automation. Bring every customer conversation into one shared inbox, start new chats from your contacts, run template campaigns, and let AI assistants handle the routine questions so your team can focus on the conversations that matter.
- One shared inbox for every chat
- Pre-built, reusable message templates
- AI assistants on templates & conversations
Your WhatsApp Business workspace
Inbox, campaigns and AI support — everything you need to run WhatsApp Business, side by side.
Inbox & messaging
- Full WhatsApp chat interface
- Manage all customer conversations from one place
- Start conversations with saved contacts
- Send direct messages using phone numbers
- Access pre-built WhatsApp message templates
AI-powered messaging
- Assign AI assistants to message templates
- Send campaigns to selected contacts or customer groups
- Automate customer interactions using AI
AI customer support
- Assign an AI assistant to any conversation
- AI can handle customer queries automatically
- Manual assignment available for each chat
- Reduce support workload while keeping quality high
What you can do with WhatsApp Inbox.
Shared team inbox
Everyone works from one place — no more conversations stuck on a single person's phone.
Template campaigns
Send pre-approved templates to a segment or customer group in just a few clicks.
Automated FAQs
Let an AI assistant answer common questions instantly, day or night.
Orders & reminders
Send confirmations, reminders and status updates automatically to every customer.
Live in three simple steps.
Set it up
Configure it in a guided, no-code flow — pick your settings and add your business context. No engineering required.
Connect your channels
Link your phone numbers, WhatsApp, inbox or social accounts so every customer interaction flows into one place.
Let AI run it
Automate conversations and workflows, then track everything from real-time dashboards as your business grows.
Run multi-channel campaigns
WhatsApp Inbox plugs straight into AURA's campaign engine — launch targeted campaigns across voice, WhatsApp and email from one place, and let AI handle the follow-ups.
- Create targeted campaigns
- Select specific customer groups
- Track campaign performance
- AI-powered engagement automation
Questions, answered.
Is this the official WhatsApp Business API?
Yes — AURA connects through WhatsApp Business, so you get approved templates, broadcasts and a compliant setup.
Can AI handle chats on its own?
Assign an AI assistant to any conversation to reply automatically, and step in manually whenever you want.
Can I message new numbers?
Start conversations with saved contacts, or send to a phone number directly using approved templates.
Everything connects to everything.
WhatsApp Inbox is one part of AURA. All your customer interactions, communications and lead data live in a single system — so you can automate operations, improve engagement and convert more.
See WhatsApp Inbox in action.
Book a personalised demo and we'll show you exactly how AURA fits your business — or start free and explore it yourself.