Call Intelligence
Advanced call management and analytics, powered by AI.
An advanced call management and analytics platform powered by AI. Keep a complete record of every call, schedule outgoing calls and workflows, analyze conversations for quality and insight, and hand calls to AI Voice Agents for fully automated handling.
- Searchable call history
- Scheduled & automated call workflows
- AI conversation analysis
Features
Call history
- Complete call records
- Search and filter capabilities
Call scheduling
- Schedule outgoing calls
- Automated call workflows
Call analysis
- AI-powered conversation analysis
- Performance insights
- Call quality monitoring
AI calling
- Assign AI Voice Agents to calls
- Automated customer interactions
- Intelligent call handling
What you can do with Call Intelligence.
Quality monitoring
Review call status, direction and end reasons across your whole team.
Performance insights
Track total calls, talk time, completion rate and volume trends over time.
AI-assisted calling
Hand calls to AI Voice Agents for fully automated, intelligent handling.
Scheduled outreach
Queue outgoing calls and automate follow-up workflows end to end.
Live in three simple steps.
Set it up
Configure it in a guided, no-code flow — pick your settings and add your business context. No engineering required.
Connect your channels
Link your phone numbers, WhatsApp, inbox or social accounts so every customer interaction flows into one place.
Let AI run it
Automate conversations and workflows, then track everything from real-time dashboards as your business grows.
Run multi-channel campaigns
Call Intelligence plugs straight into AURA's campaign engine — launch targeted campaigns across voice, WhatsApp and email from one place, and let AI handle the follow-ups.
- Create targeted campaigns
- Select specific customer groups
- Track campaign performance
- AI-powered engagement automation
Questions, answered.
What does call analysis show?
Volume trends, completion rates, average duration, and breakdowns by call status, direction and end reason.
Can calls be automated?
Yes — assign AI Voice Agents to handle calls and schedule outgoing call workflows.
Is call history searchable?
Every call is recorded with search and filter, so you can find any conversation in seconds.
Everything connects to everything.
Call Intelligence is one part of AURA. All your customer interactions, communications and lead data live in a single system — so you can automate operations, improve engagement and convert more.
See Call Intelligence in action.
Book a personalised demo and we'll show you exactly how AURA fits your business — or start free and explore it yourself.